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What Are Soft Skills? Definitions and Examples

What Are Soft Skills? Definitions and Examples

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Ijam Day
March 15th 2022
Valerie Valmores
Published by:
Valerie Valmores
When it comes to career development, possessing and building upon a wide range of skills is imperative for success. And while specialist skills are required in many lines of work, there are also more general skill sets to be considered. Among these, ‘soft skills’ stand out as essential attributes - but what are soft skills in the workplace, and why are soft skills an important part of career development? Often referred to as ‘people skills,’ soft skills encompass an array of interpersonal abilities that facilitate effective communication, teamwork, and problem-solving (more on this later). 

In this guide, we'll be diving into the definition of soft skills, provide numerous examples, and shed light on why they can play a crucial role in advancing your career. Let’s get into it.

What are soft skills?

Soft skills are essentially a set of attributes that define how individuals interact, communicate, and collaborate with others - meaning they play a crucial role in defining professional success. 

Like hard skills (which refer to specific knowledge and occupational/technical skills), soft skills can manifest in various forms and encompass a wide range of behaviors:

  • Effective communication and active listening 
  • Ability to work well in a team 
  • Ability to use critical thinking
  • Understanding and managing emotions (emotional intelligence)

In essence, soft skills drive the whole show in the workplace, from nailing job applications to smoothing out conflicts and pushing forward in your career journey. They're the secret to becoming a well-rounded and adaptable employee!


What is the difference between soft skills and hard skills?

Both sets of skills are vital for a well-rounded professional. While hard skills get your foot in the door, it's often your soft skills that determine how far you can go. Balancing the two through continuous training and career development is key.

Soft skills

Soft skills pertain to your interpersonal abilities and how you navigate the social and professional world. These skills are more challenging to quantify and are usually developed through experience and personal growth. They're often what sets exceptional employees apart, as they're crucial for effective teamwork, leadership, and overall workplace harmony.

Hard skills

Hard skills are the specific, teachable abilities or knowledge sets that you acquire through education, training, or experience. They're quantifiable and easy to measure. Think of them as the technical abilities you need to perform a particular job. For example, a software developer's hard skills might include proficiency in programming languages like Java or Python.



6 ways soft skills work in personal and professional development

Soft skills serve as the cornerstone of personal and professional growth. They enable individuals to navigate various situations, communicate effectively, and build meaningful relationships. Here's a more in depth breakdown of how they can operate:

  1. Effective Communication: Soft skills like active listening, empathy, and clear communication are instrumental in understanding others' perspectives and expressing oneself articulately. This is invaluable in both personal relationships and professional collaborations.
  1. Teamwork and Collaboration: In any setting, be it a workplace or a social group, the ability to work harmoniously with others is essential. Soft skills like teamwork, conflict resolution, and adaptability facilitate positive interactions and productive group dynamics.
  1. Problem-Solving and Critical Thinking: Soft skills encourage individuals to approach challenges with creativity and a solutions-oriented mindset. They promote analytical thinking, which is crucial for addressing issues in personal and professional spheres.
  1. Emotional Intelligence: Understanding and managing one's own emotions, as well as being attuned to the feelings of others, is a pivotal aspect of emotional intelligence. This skill aids in building strong, supportive relationships and navigating complex social situations.
  1. Leadership and Influence: Soft skills empower individuals to inspire and lead others effectively. Through qualities like motivation, persuasion, and mentorship, one can guide teams towards shared goals, whether in a professional or personal setting.
  1. Adaptability and Resilience: Life - and work - is filled with changes and challenges. Soft skills equip individuals with the ability to adapt to new environments, bounce back from setbacks, and thrive in dynamic situations.


Types of soft skills 

In the world of professional development, a wide range of soft skills plays a pivotal role. These encompass interpersonal skills, listening capabilities, communication prowess, problem-solving acumen, emotional intelligence, leadership abilities, and teamwork skills. 

Let's explore each of these in detail:

Interpersonal (people) skills

Emotional intelligence is at the heart of strong interpersonal skills. It involves the ability to understand and manage your own emotions, as well as recognise and influence the emotions of others. This skill set forms the cornerstone of effective collaborations and constructive relationships in both personal and professional settings.

Listening skills

Active listening is a crucial component of effective communication. It involves not just hearing words, but truly comprehending and processing the message being conveyed. Mastering this skill empowers you to engage deeply with colleagues, clients, and stakeholders, fostering stronger connections.

Communication skills

Effective communication - encompassing verbal, non-verbal, and written forms - empowers you to convey your thoughts, ideas, and information clearly and concisely, ensuring mutual understanding.

Problem-solving capabilities

Critical thinking and problem solving are vital soft skills, allowing you to approach challenges analytically and devise innovative solutions. It involves evaluating situations, considering multiple perspectives, and making well-informed decisions.

Emotional intelligence

Emotional intelligence underpins self-awareness, self-regulation, motivation, empathy, and social skills. Cultivating this skill set enhances your ability to navigate complex social dynamics and manage relationships effectively.

Leadership skills

Leadership skills encompass a spectrum of abilities, including conflict management, motivation, providing feedback, and effective team management. These skills are instrumental in guiding and inspiring teams towards shared goals.

Teamwork abilities

A strong work ethic, complemented by conflict management and effective communication within teams, is the bedrock of successful collaborations. It ensures collective efforts are streamlined towards achieving organisational objectives.


Why is it important to develop soft skills in the workplace?

Elevating your soft skills is a strategic move for career development. They're often the key differentiators in career progression, valued by recruiters for their role in effective communication, problem-solving, and teamwork. These attributes not only open doors to new opportunities, but also enhance team performance and contribute to a positive work environment. 

Ultimately, honing soft skills is an investment in both professional growth and personal fulfilment, equipping you to excel in your current role and become a valuable asset in any professional setting.

How to improve your soft skills in the workplace

Investing in your professional development is a powerful way to bolster your soft skills. Seek out workshops, seminars, and courses that specifically focus on areas like communication, emotional intelligence, and leadership. These structured learning opportunities provide valuable insights and practical techniques.

Another effective way to improve your soft skills is to actively seek feedback from peers, supervisors, and mentors. Their perspectives can offer valuable insights into areas for improvement and highlight your strengths. 

Balancing both soft and hard skills is essential for a well-rounded professional - but soft skills in particular can open doors to many new opportunities when it comes to career development, being transferable and buildable. So, by honing your soft skills, you're not only positioning yourself as an exceptional candidate but also as a valuable asset in any professional setting.


Frequently Asked Questions:

What are soft skills?

Soft skills are interpersonal attributes that govern how individuals interact, communicate, and collaborate with others. They encompass a wide range of behaviours, from effective communication and teamwork to problem-solving and emotional intelligence.

Why are soft skills important in the workplace?

Soft skills are crucial in the workplace as they enhance effective communication, teamwork, and problem-solving. They contribute to positive work environments, foster stronger relationships, and are valued by recruiters for their role in career advancement.

How can you develop your soft skills?

You can develop soft skills through professional development programs, workshops, and courses. Seeking feedback from peers and mentors is also invaluable. Embracing constructive criticism helps refine your soft skills and makes you a more adaptable and effective professional.